Support

How to contact Octostaff support and what details to include in your request.

This page is the official support channel for the Octostaff.

Octostaff is right in an invitation-only beta phase. Please expect slow response times and limited support.

Contact Support

Email: support@octostaff.com

When you contact support, include:

  • host app and platform (Word/Excel, Windows/Mac/Web)
  • exact time of the issue (with timezone)
  • steps to reproduce
  • screenshots or screen recording (if available)
  • console/network errors (if available)

You will typically receive a response within 3-5 business days after you contact support.

Before You Contact Us

Please check:

Authentication and Access Issues

For sign-in problems, include:

  • identity provider used (Microsoft/Google/Auth0 flow)
  • whether pop-ups were blocked
  • whether issue occurs in desktop, web, or both
  • any error code shown on /auth/login or callback page

Data and Privacy

Do not send secrets, passwords, tokens, or full document contents by email. If logs are needed, we will request a safe redacted format.